Personnel are responsible for their own safety and security, as well as for that of their co-workers and the communities we serve. We must be aware of our surroundings, diligently watch for danger, and report or protect any situations that present a security concern.
Ask questions. We all know the routines and people we see every day in our office, yard or shop. If you see an unfamiliar face or questionable situation, ask questions if it seems safe to do so. Check credentials from those who say they work for a government agency, such as the SCT. Peacefully confront strangers or visitors on company property. Determine if they have a business need to be there. If they do not, ask them to leave or arrange to have them escorted off the property. As always, use good judgment, and do not place yourself at risk by confronting a stranger you sense might do you harm. In these cases, notify police.
Watch and Listen. Be aware of personal conversations related to the railroad, whether on or off the property. Unusual interest in technical details should heighten your suspicion and should be reported. Do not speak openly about detailed information regarding trains, direction of movement, schedules and consists, including hazardous materials, Tren Ejecutivo and military movements.
Always secure buildings and equipment. Make sure doors and gates to restricted areas are always locked or secured. Verify all vehicles and movable equipment are secured against movement and locked down. Close and lock your office doors if you will be gone for an extended period, or let a co-worker know your absence. Always secure your computer when it is left unattended. Do not leave sensitive documents lying on your desk or in common areas. Review your local emergency preparedness plan. Ensure security lights near the building, parking areas and material storage areas are operational.
Report concerns. Immediately report suspicious persons, activities or objects to the Critical Incident Desk. Always report equipment that is missing or has been tampered with, providing as much detail as possible about where and when the incident occurred, who was involved, other witnesses and suspect descriptions.
Speak up. All Personnel are part of the security team. You know who belongs in your office, on your train, on the right of way and in or around restricted areas. If improperly parked or abandoned vehicles are apparent, if someone or some thing looks out of place, or if strange or suspicious behavior attracts your attention, contact the Critical Incident Desk. Since our special agents cannot be everywhere, they must count on you. Make sure special agents have the information they need to keep the railroad secure.
Suspicious mail packages. Be aware of packages with no return address, misspellings or incomplete information, or that are torn, wrinkled, stained or from an unknown source. If you have concerns about a package, do not open it. Isolate the package, call local authorities immediately and then notify the railroad police department.
Bomb threat. If you receive a phone call with a bomb threat, stay calm and focused. Keep the caller on the phone and try to alert a co-worker and the police while continuing the call. If possible, write down the exact wording of the threat, and get as much information as possible, including the bomb’s location, its appearance, when it’s going to explode, reasons for placing the bomb and the caller’s name. When the call is over, contact the local authorities immediately for advice on next steps, and then notify the railroad police department.
If a bomb is discovered, do not approach it. Note the location and get out of the way. Notify local authorities immediately.
National or industry security alert. Additional security protocols take effect when the rail industry is under a heightened state of security. When necessary, security alerts with additional instructions will be issued via email, voicemail, supervisors or track bulletin.
Trains and Yards
Maintenance Vehicles and Buildings
Intermodal Yards and Transload Facilities
Employees should be alert to behaviors that may signal workplace violence, including:
While violent acts are often committed by criminals not connected to the workplace, there are cases in which workplace violence is committed by a co-worker, customer or someone else connected to an employee or the business. If you observe a behavior that makes you uncomfortable, say something. There may be an innocent explanation for the behavior, or you may prevent an act of workplace violence.
Call the Critical Incident Desk at: 800-892-6295 or 800-527-9464
Be prepared to describe specifically what happened, giving attention to time, location, witnesses and suspects (including their appearance), license plate numbers, etc.