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Software upgrades / potential MyKCS and Explore Shipping Option impacts for Thursday, August 8th evening

August 07, 2019

At Kansas City Southern, we value each interaction with our customers and continually work to improve your experience with all KCS touchpoints.

We would like to inform you that due to a system upgrade, MyKCS and Explore Shipping Options on our website may be unavailable Thursday, August 8th starting at 6:00pm for a short period. We do not anticipate this lasting longer than 1 – 2 hours at most. During this time, you may “access” your account information by calling our KCSR or KCSM Customer Solutions Centers for assistance.

Thank you for being a loyal Kansas City Southern customer and we look forward to continuing to serve you.