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CONTACTS

Contacts in KCS

Customers	U.S.	Mexico
Customer Solutions – Service inquiries, operational issues, tracking, billing	Customer Solutions Center 800-GO-TO-KCS (468-6527)	Customer Solutions Center 01-800-849-6145 from Mexico 1-888-812-9512 from the U.S.

Investor Relations	U.S.	Mexico
Investor Inquiries – Questions from institutional shareowners, financial media on company strategy, financials, stock performance	William H. Galligan 816-983-1551 Ashley Thorne 816-983-1501
Shareholder Inquiries – Questions about individual accounts, stock held in brokerage accounts, address changes, lost stock certificates	Computershare Trust Company, N.A. Toll-Free in U.S. and Canada: 800-884-4225 Outside the U.S or Canada: 781-575-4706
Request a Hard Copy – Annual report, 10K, 10Q, charters, governance, guidelines, etc.	Julie Powell Nancy Gallagher 888-800-3690

Employees	U.S.	Mexico
Human Resources	Human Resources 866-625-1312 phone 816-983-1108 fax	Human Resources 81-81-58-76-79 phone
Payroll	Payroll 1-800-451-6269 phone 816-218-0107 fax	Francisco Quevedo 52-81-83-05-78-00 ext. 7915
Employee Assistance Program	www.ndbh.com 800-624-5544	Recursos Humanos 52-81-83-05-78-00 ext. 7064
Employee Safety – Transportation, Administration	Trenton Anderson 318-676-6771	Edith Rodríguez 52-81-83-05-78-00 ext. 7716
Employee Safety –Mechanical	Casey Hall 318-676-6364	Edith Rodríguez 52-81-83-05-78-00 ext. 7716
Employee Safety – Engineering	Ricky Briggs 318-676-6130	Edith Rodríguez 52-81-83-05-78-00 ext. 7716
Employment Verification – Employment and wage information	The Work Number 800-367-5690	Recursos Humanos 52-81-83-05-78-00 ext. 7064
Employee Stock Purchase Plan & Matching Gift Program	Julie Powell Nancy Gallagher 888-800-3690
Employee Communications – KCS News	Doniele Carlson 816-983-1372	Gabriela Lanzillo 01-55-91-78-56-51
Speak Up! Line – Report harassment, discrimination, intimidation, etc. anonymously if preferred.	800-727-2615	01-800-5-22-20-22

Careers	U.S.	Mexico
Apply – Login-in, password, information security	Technical Support 866-803-9663	Reclutamiento y Seleccion 52-81-83-05-78-00 ext. 7712

Media	U.S.	Mexico	Panama
Inquiries – Information, statements, interviews, photos, video	Doniele Carlson 816-983-1372	Gabriela Lanzillo 01-55-91-78-56-51	Tom Kenna 011-507-317-6070

Suppliers	U.S.	Mexico
Asset Disposition (Reclamation and Sales)	David Bird 318-676-6095	Roberto Garza Landa 52-81-8305-7730
Contracts and Certificates of Insurance	Jenice Elley 816-983-1518	Jenice Elley 816-983-1518
Credit Card Management	Tiffany Lovelace 816-983-1333	Tiffany Lovelace 816-983-1333
Engineering Services Procurement	Sheri Lesmeister-Brown 816-983-1902	Jesus Chang 52-81-8305-7937
Engineering Material Procurement	Karina Peralta 816-983-1537	Jesus Chang 52-81-8305-7937
Engineering Material Management	Steven Barr 318-676-6314	Carlos Reyna 816-983-7631
Fleet Management	Clint Wong 816-983-1356	Cesar Hernandez 52-81-8305-7830
Fuel Procurement	Manuel Elizondo 816-983-1823	Manuel Elizondo 816-983-1823
General and Administrative	Tiffany Lovelace 816-983-1333	Cesar Hernandez 52-81-8305-7830
Information Technology	Melissa Smith 816-983-1433	Cesar Hernandez 52-81-8305-7830
Mechanical Material and Services Procurement	Brent Brown 816-983-1240	Brent Brown 816-983-1240
Mechanical Material Management	David Bird 318-676-6095	Carlos Reyna 52-81-8305-7631
Supplier Diversity	Sharon Cruz 816-983-1481	Sharon Cruz 816-983-1481

Property	U.S.	Mexico
Real Estate – Buildings/Property available for sale/lease	Glen Ebeling 816-983-1224	Roberto Vilchis Ortega 52-55-9178-5624
Other Real Estate Services	Tammie Parish 816-983-1396
Utility Crossing Permits & Grade Separation Projects	Sri Honnur, P.E. 816-983-1138	Gilberto Martinez Vaquero 818-305-7800 ext. 7714
Railroad Protective Liability Insurance – Required for working on railroad rights of way	Railroad Protective Solutions 877-551-1677

About KCS	U.S.	Mexico
Report Emergency or Suspicious Activity	Critical Incident Desk 877-527-9464	Critical Incident Desk 81-8305-7957
General Information	Doniele Carlson 816-983-1372	Gabriela Lanzillo 01-55-91-78-56-51
Utility Crossing Permits & Grade Separation Projects	Sri Honnur, P.E. 816-983-1138	Gilberto Martinez Vaquero 818-305-7800 ext. 7714
Public Safety – Request an Operation Lifesaver presentation, Crossing closures, New crossings, Quiet Zones	Allen Pepper 662-617-0727	Gabriela Lanzillo 01-55-91-78-56-51
Government Relations	Kevin McIntosh 816-983-1987	Gabriela Lanzillo 01-55-91-78-56-51
Industrial Development – Viable rail-served economic development opportunities	Kevin McIntosh 816-983-1987	Gabriela Lanzillo 01-55-91-78-56-51
Community Concerns – Rough crossings, horn blowing, encroachments, vegetation For concerns about trains in crossings, call 877-527-9464 (U.S.) or 81-8305-7957 (Mexico)	Kevin McIntosh 816-983-1987	Gabriela Lanzillo 01-55-91-78-56-51
Claims – Personal injury, property damage	Non-Emergency – Karen Dennis 816-983-1410 Emergency – Critical Incident Desk 877-527-9464
Environment – Community Right to Know	Janet Sommerhauser 816-983-1603
Environment – Hazmat outreach training programs	Steve McNealy 816-983-1588	Marco Gonzalez 0181-8305-7800 ext. 7392
Charitable Giving – Request a donation, eligibility, request status, sponsorship fulfillment	Doniele Carlson 816-983-1372	Gabriela Lanzillo 01-55-91-78-56-51
Holiday Train – Schedule details, request a stop in your community, make a donation, purchase merchandise, media inquiry	Doniele Carlson 816-983-1372	Gabriela Lanzillo 01-55-91-78-56-51
Southern Belle – Request train schedule, request train for your event, update online information	Willis Kilpatrick 816-983-1315	Carlos E. Santiago 818-305-7800 ext. 7212
Photo Submission – For use in calendars or other corporate communications	Doniele Carlson 816-983-1372	Gabriela Lanzillo 01-55-91-78-56-51
KCS Calendar – Purchase a KCS calendar for $6.00	Barbara Blevins 816-983-1961	Gabriela Lanzillo 01-55-91-78-56-51
KCS Identity Usage – Logos, trademarks, pictures	Request Application	Request Application
KCS Merchandise – Purchase logoed merchandise	Company Store	Company Store
History – Operations, locomotives, track, depots, pictures	Kansas City Southern Historical Society	National Railroad Museum 52-222-774-01-04

Web Master	Doniele Carlson

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