CUSTOMER SOLUTIONS

Once we’ve earned your business, we’d like to keep it by ensuring we’re meeting your needs and delivering on our service commitments. That’s why we have a Customer Solutions team, around the clock, in the U.S. and Mexico, who are proactively managing your shipment, addressing service exceptions, coordinating solutions and keeping in close communication with you.

We also think doing business with KCS should be easy. When you’re ready to begin, Customer Solutions will set you up with a user ID and password for your own, secure My KCS account at www.kcsouthern.com. My KCS has a wide variety of online tools to help you manage your shipment, from scheduling to tracking and tracing your cars. And when you need help, our Customer Solutions team is ready to assist you with your specific commodity and service needs.

Do you have a challenge? We’ve got a solution.