All rail shipments arriving at destinations in Mexico with loss of or damage to the cargo are subject to the confronta process. The confronta process is a legal requirement and condition to recovery on any claim for freight loss and damage in Mexico. A confronta is a joint inspection by the destination rail carrier in Mexico and the consignee wherein the available facts about loss or damage to the cargo are noted and agreed upon. A confronta is not an admission of liability or guarantee of payment by the rail carrier.
Consignees must notify the destination rail carrier of any loss or damage within 1 business day after the shipment is placed for unloading and prior to the completion of unloading. This notification is a 'demand for confronta' and may be made through the MyKCS Portal.
For all confronta related questions, please contact firstname.lastname@example.org.