All rail shipments arriving at destinations in Mexico with loss of or damage to the cargo are subject to the confronta process. The confronta process is a legal requirement and condition to recovery on any claim for freight loss and damage in Mexico. A confronta is a joint inspection by the destination rail carrier in Mexico and the consignee wherein the available facts about loss or damage to the cargo are noted and agreed upon. A confronta is not an admission of liability or guarantee of payment by the rail carrier.
Consignees must notify the destination rail carrier of any loss or damage within 1 business day after the shipment is placed for unloading and prior to the completion of unloading. This notification is a 'demand for confronta' and may be made through the MyKCS Portal. Click here to view the "Video to request confrontas on MyKCS". If you don't have access to this platform or if you need to update your contact information, please register/log in here.
For all confronta related questions, please contact firstname.lastname@example.org.