Shifting KCS’ approach to business

November 13, 2015

On November 12, KCS executive vice president and chief marketing officer Brain Hancock was one of five supply chain logistics experts who participated on a panel discussion at the Council of Supply Chain Management Professional’s (CSCMP) 26th Annual State of Logistics® Report event at Loyola University Chicago.  Hancock’s core message is shifting how KCS does business.  

Since joining KCS earlier this year, Hancock has been in regular discussions with current and potential customers, supply chain and railroad industry partners, the KCS Operating department and his own Sales and Marketing team.  These conversations have strengthened his conviction that the best way for everyone in the supply chain to be successful is to collaborate with a common goal of optimizing service to the end consumer.

“If we have a common goal to serve the end consumer, it changes our approach to selling, service design and service delivery from B2B to B2C,” explained Hancock.  “For the past 20 years, almost every supply chain innovation was created to address the changing needs of the end consumer.  There is no substitute for good network design, and we know that consistent service drives out waste and multiple transportation modes provide flexibility and optimize costs.  Fortunately, KCS is in a very good position to provide all of the above, and we can maximize our own potential by shifting our approach.” 

Hancock is a member of the CSCMP’s board of directors.  His resume includes executive-level, supply chain experience with Whirlpool Corporation, Schneider National, The Martin-Brower Company (the largest supplier of food and materials to McDonald’s restaurants worldwide) and Family Dollar Stores, Inc.

Joining Hancock on the panel were executives from Penske Logistics, Monsanto Company, Yusen Logistics (Americas), Inc. and ULTA Beauty.  The panel was moderated by Sustainable Supply Chain Consulting president and CEO Kevin F. Smith.

The State of Logistics® Report, authored and presented by transportation consultant Rosalyn Wilson of Parsons, has tracked and measured all costs associated with moving freight through the U.S. supply chain since 1988.  This year's report was released at the National Press Club in Washington, D.C. on June 23 and presents an overview of the economy during the past year, the logistics industry's key trends, and the total U.S. logistics costs for 2014.  There was a summary presentation of the report and a moderated panel with interactive Q&A from a cross function of industry experts.