KCS Service update

February 22, 2021

Last week we communicated about extreme weather impacting the southern United States and northern Mexico resulting in service delays. This was complicated by the Mexican government’s “shelter at home” policies in high risk areas related to certain individuals who may be considered high risk of contracting COVID-19 which impacted crew availability.

We are pleased to report that both the weather event has passed and the “shelter at home” in Mexico has been lifted restoring crew availability in both the US and Mexico.

After a careful review, KCS did not suffer any infrastructure issues due to the weather which allows us to immediately focus on returning service to normal operations. Please allow for delays until backlog can be alleviated.

As always, the safety of our employees, customers’ shipments and the communities we serve remains the priority especially in times of extreme weather.

Should you have any questions on your shipments please don’t hesitate to contact our KCS Customer Solutions team in the U.S. or our KCSM Customer Solutions team in Mexico who will gladly assist you.  

Thank you for your understanding.