February 15, 2021
Yesterday we notified you that we were experiencing a temporary outage of MyKCS and EDI messaging. We are pleased to announce that has been corrected and all is operational.
Due to unprecedented cold in northern Mexico, the power grid experienced excessive demand resulting in a power outage in northern Mexico. We have been informed by the Comisión Federal de Electricidad (CFE) that the power is back on.
Because many businesses are still without power and internet, we are experiencing a large increase in call volume to our Customer Solutions team for assistance so response times may be longer than normal. We thank you in advance for your patience.
Thank you for being a loyal Kansas City Southern customer and we look forward to continuing to serve you.