September 20, 2019
Currently KCSM is experiencing a service interruption on the Juarez-Morelos line, Tula District near Aragon, Hidalgo, Mexico. This is impacting all service to and from the Mexico City area, including stations between Aragon and the Ferrovalle.
Crews are on location monitoring the situation firsthand and will begin repairs as soon as possible allowing the line to reopen.
At this time, there is no ETA for the line to reopen but we anticipate it will not occur prior to late Sunday. Should this date be extended, we will communicate to you on Monday the new estimated reopen date.
Please note that once the line has reopened, customers should expect delays until the backlog has been alleviated and normal speeds can be resumed over the affected area.
If you have questions related to your shipments, please don’t hesitate to contact KCSM Customer Solutions team for assistance who will be monitoring the situation and can provide additional information specific to your shipment.
Thank you for being a loyal customer.