September 21, 2019
As we communicated, September 19th, excessive rains from Tropical Depression Imelda caused flooding across parts of Texas specifically in the area between Beaumont and Houston, TX. We are pleased to report that the repairs have been made and the line has reopened. As standard after any repair work, we will proceed cautiously as we monitor the maintenance performed and the lingering weather conditions.
Please expect delays for some time until the backlog has been alleviated and normal speeds can be resumed over the affected area.
We appreciate your patience and understanding on this service interruption and the resulting delays caused by this excessive rainfall.
If you have questions related to this communication or your shipments, please don't hesitate to contact KCSR Customer Solutions team for assistance who will be monitoring the situation and can provide additional information specific to your shipment.
Thank you for being a loyal customer.