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Mexican Customs (SAT) VUCEM system maintenance

September 15, 2021

We have been informed by Mexican Customs (SAT) that they will be performing maintenance on  VUCEM (ventanilla única de comercio exterior) starting at 11pm, Saturday, September 18, 2021 until 7:00am, Sunday, September 19, 2021, potentially impacting both the KCSM international border gateways of Matamoros and Nuevo Laredo, Tamaulipas during this 8 hour window.  

Rail Manifest service will not be impacted by this maintenance and will be operating as normal during these hours.  

To avoid the risk of potential delays, please perform VUCEM processes in advance of 11pm on Saturday, September 18th. Connecting railroads that submit the advance train consist and cars without complete clearance, could incur set outs if the cars aren’t previously cleared to the maintenance window timeframe.

Should you have questions related specifically to this change, you can email SAT directly at ventanillaunica@sat.gob.mx or contactovucem@sat.gob.mx.  

For questions related directly to your KCSM shipment, please don’t hesitate to seek assistance from our KCSM Customer Solutions team.  

Thank you for being a loyal KCS customer.