Our Commitment to You
Kansas City Southern (“KCS”), acting through its U.S.- and Mexico-based affiliates and subsidiaries1, is firmly committed to protecting the privacy and personal information of individuals who visit our website, use our services, apply for/obtain a job with us, or collaborate as business partners with us. This Privacy Statement, which is accessible from every page on our site, describes the types of personal information that is collected, our use of that information, and our data security practices. Personal information collected by KCS is used for internal business purposes only; KCS does not sell or lease any individual’s personal information for compensation. Further, KCS does not divulge personal information to any party other than KCS’s affiliates and subsidiaries, service providers, and other third parties except as necessary to help run our business.
Public Website Traffic Information
In general, you can visit KCS’s website on the Internet (www.kcsouthern.com) without telling us who you are or revealing any personally identifiable information about yourself. KCS may automatically process and use some technical data such as cookies, web beacons, tracking pixels, and/or Internet Protocol (IP) addresses to collect information regarding use of our site; however, this processing only identifies a company name and will not be used to identify an individual.
For certain pages on our site, our web servers also may collect visitors’ domain names, geo-locations (city and country), device information, gender, age, language, and email addresses. We collect this information to improve and personalize our site’s content and functionality as well as to better understand how and where site visitors are using our content and applications. This information is compiled to measure the number of visits, average time spent on the site, pages viewed, and similar non-individualized and non-identifying information. KCS then uses this information to improve user experience. Users may change their options through their computer setup and/or browser by refusing to accept cookies and/or web beacons, or by indicating whether or not to accept cookies and/or web beacons. Our site does not treat browsers with a “Do Not Track” signal differently from those without one.
Our website (www.kcsouthern.com) uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place, and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.
In using Google Analytics, our website employs the extension “anonymizeIp.” In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity, and to provide other services relating to our website.
Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Statement. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) that are used along with cookies to compile aggregated statistics to analyze how our site is used.
You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework).
Collection of Personal Information
In addition to the website traffic information described above, limited personal information about you may be requested and collected for business-related purposes as you use our website and other online tools and secured applications. This personal information is necessary for KCS to process employment applications, provide requested services, respond to information requests, and validate authorization to grant access to specific account information. This section of the Privacy Statement explains in further detail what, how, and why personal information is collected.
What Is Collected
The types of information, including personal information, that KCS may collect include but are not limited to the following:
How It is Collected
For the purposes described in this Privacy Notice, the information described above (including personal information) is collected when:
Why It Is Collected
The collected information described above, including that which is personal information, will or may be used to:
By providing information directly to KCS, whether personal information or otherwise, you are representing that such information is true and accurate and are also consenting to such information being used for the purposes outlined in this Privacy Statement, as applicable. It shall be your responsibility to communicate to KCS any significant changes to such information, with “significant” being understood as any change to the information that would impede the correct contact, source, location, or subject of that information from being identified or hinder KCS’s use of the information for the business purpose(s) for which it was provided. By providing your personal information to KCS you are consenting to our use of such information for the business purpose for which it was provided, unless and until you object to the processing of such information pursuant and subject to the terms of this Privacy Statement.
KCS has adopted the National Institute of Standards and Technology’s (NIST) Cybersecurity Framework and other NIST standards and guidelines to fulfill our obligation of security to our customers, employees, and applicable laws and regulations. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, KCS has implemented and/or contracted for appropriate physical, technical, and administrative controls to safeguard and secure the information (including personal information) that is collected through our website, online tools/applications, and other methods. This includes security measures to protect against the loss, misuse, and alteration of the personal information under our control. However, it should be noted and acknowledged that no security measures are always effective. KCS therefore does not guarantee the performance or adequacy of any such security measures. Individuals who provide their personal information to KCS do so accepting that we do not have any control over and will be not be responsible for the links to other pages, portals, etc., of third parties not associated with KCS that may appear on www.kcsouthern.com. The inclusion of any third-party link does not imply our endorsement of the external site company, its website, or the products and services it promotes or sells. We are not responsible or liable for the independent privacy policies of these third-party sites. You should consult the privacy policies at these sites to determine how your information may be used and whether these third-party sites are or may be tracking your personal information across sites/services and over time.
Your Access to/Control over Your Personal Information
Under certain applicable privacy and data protection laws, and subject to certain limitations, you may be able to access and/or have some control over your own personal information that is maintained by KCS. As a company, we are committed to protecting your data privacy and have provided the following information about your potential rights under applicable law and, if available, how to exercise your rights:
Disclosure of Personal Information We Collect About You
Disclosure of Personal Information Sold or Used for a Business Purpose
Right to Deletion
Protection Against Discrimination
How to Contact Us
For inquiries regarding this Privacy Statement, to request exercise of any of the potentially applicable rights outlined herein, to remove or change your contact information in our database, or to opt out of receiving future mailings or other communications from us (e.g., promotions, offers, or services), as well as for all other inquiries, please contact us at any time using one of the options below:
United States Residents: Via email to firstname.lastname@example.org, by conventional mail to The Kansas City Southern Railway Company, PO Box 219335, Kansas City, MO 64121-9335, or by calling toll-free (800)-243-8624.
United Mexican States Residents: Via email to email@example.com or by conventional mail sent to Montes Urales No. 625, Colonia Lomas de Chapultepec, Alcaldía Miguel Hidalgo, C.P. 11000, Ciudad de México, to the attention of “Department of Personal Information.”
Verifying Your Identity:
If you choose to contact us directly by email, mail, or phone to make either a personal-information disclosure or deletion request, you will need to provide us with:
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person's behalf.
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
Timing of Our Response
When you make a personal information disclosure or deletion request as set forth above, we will typically provide our response within 45 days. However, we will notify you within that time period and provide an explanation if we need additional time (up to 90 days) to process your request.
Data Transfer—Locally and Internationally
KCS’s website is controlled and operated by us from within the United States of America and the United Mexican States and is not intended to subject KCS to the laws or jurisdiction of any other state, country, or territory. By providing KCS with information (including personal information) for the business purposes outlined in this Privacy Statement, you are acknowledging that such information may potentially be transferred by KCS to businesses that may host, store, process, or access this information outside of your country of residence where data protection rules are different from those of your country. By submitting your personal information, you agree to this transfer, storing, and/or processing of your information. KCS takes steps that are reasonably necessary to ensure that your personal information is treated securely by us in accordance with this Privacy Statement as well as all applicable data protection laws. In certain circumstances, and notwithstanding the data-protection provisions that KCS has contracted for, courts, law enforcement agencies, regulatory agencies, and/or security authorities in those other countries may be entitled to access your personal information from these third-party companies, which you signify your understanding and acknowledgement of by submitting your personal information to KCS.
Special Provisions for Residents of United Mexican States
Pursuant and subject to the Ley Federal de Protección de Datos Personales en Posesión de Paticulares (Federal Law on the Protection of Personal Information in the Possession of Civil Parties), published in the Official Federal Gazette on July 5, 2010, as amended (“the Law”), you have certain “ARCO Rights” to:
Mechanisms for Exercising ARCO Rights:
The ARCO Rights described previously are exercised by presenting the respective request in writing and in Spanish, free of charge, as described in this Privacy Statement in the section How to Contact Us. We will respond within 20 (twenty) days of receiving your request to access, know, rectify, cancel, or object. This with the understanding that—under Article 3, section VII of the Law—the terms and times given in this Privacy Notice will be counted in business days. In addition, we hereby inform you that the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (Federal Institute for Transparency, Access to Information and the Protection of Personal Information) is responsible for protecting your ARCO rights and regulates and verifies compliance with the Law.
Transfer of Personal Information:
Your Personal Information will not be transferred to any third party without your consent, except in the cases provided by Article 37 of the Law, and except when the Personal Information is transferred to Kansas City Southern de México, S.A. de C.V., Nafta Rail, S.A. de C.V., Arrendadora KCSM, S. de R.L. de C.V., KCSM Servicios, S.A. de C.V., Vamos a Mexico, S.A. de C.V., Servicios Puerta México, S. de R.L. de C.V., Kansas City Southern, The Kansas City Southern Railway Company, The Texas Mexican Railway Company (Tex Mex), or any other subsidiary, affiliate, of member of Kansas City Southern. Your consent will be understood if you do not express your objection to your information being transferred.
Special Notifications for U.S. Residents
Protection of Children’s Privacy: In compliance with the Children's Online Privacy Protection Act, 15 U.S.C., §§ 6501-06 and 16 C.F.R., §§ 312.1-312.12, this site does not intentionally or knowingly collect information from persons under 18 years of age. If we determine or are notified that we have collected such information, we will immediately purge such information. By using our site, you represent that you are 18 years of age or older.
Notice to California Residents: If you are a California resident, California law may provide you with certain rights with respect to your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws. If you believe that any such rights identified by law or in this Privacy Statement are applicable to you, and you wish to exercise such rights, please submit a verifiable request as set forth above in How to Contact Us.
Changes To This Privacy Statement
We reserve the right to update this Privacy Statement from time to time as our business (including privacy and security practices) changes, or as required by law. Any changes to this Privacy Statement will be made available to the public by any or all of the following means: announcements placed at our establishments, via our website, by email sent to the most recent address we have for you, by publications in national newspapers, magazines, posters, audio recordings, or in person via our staff when you visit any of our facilities.
The effective date of this Privacy Statement is provided below, and we encourage you to visit our site periodically to stay informed about our privacy and security practices.
This Privacy Statement was last updated on March 11, 2021.
1For U.S. residents: Kansas City Southern and its U.S.-based affiliates and subsidiaries, together with its Mexico-based affiliates and subsidiaries, are collectively referred to herein as “KCS,” “we,” or “us” and, are responsible, respectively, for the gathering, use, access, handling, transfer or transmission, release, or storage of your personal information as described in this Privacy Statement.
For United Mexican States residents: At the holding address of Montes Urales No. 625, Colonia Lomas de Chapultepec, Alcaldía Miguel Hidalgo, C.P. 11000, Ciudad de México, the following entities:
Kansas City Southern de México, S.A. de C.V. (KCSM),
Nafta Rail, S.A. de C.V. (NAFTA),
Arrendadora KCSM, S. de R.L. de C.V. (AKCSM),
KCSM Servicios, S.A. de C.V. (KCSMS),
Vamos a Mexico, S.A. de C.V. (VM), and/or
Servicios Puerta México, S. de R.L. de C.V. (SPM),
together with Kansas City Southern and its U.S. affiliates and subsidiaries, are collectively referred to as “KCS,” “we,” or “us” and are responsible, respectively, for the “Treatment”—gathering, use, access, handling, transfer or transmission, release, or storage—of your “Personal Information,” as such terms are described in this Privacy Statement and/or defined in the Ley Federal de Protección de Datos Personales en Posesión de Particulares (Federal Law on the Protection of Personal Information in the Possession of Civil Parties), published in the Official Federal Gazette on July 5, 2010, as amended.