2021 Christmas and 2022 New Year’s Holiday Schedule - Carload and Intermodal

December 03, 2021

Attention Carload customers:

Kansas City Southern will reduce forces both in the U.S. and in Mexico on December 24 and 25, 2021, in observance of Christmas as well as December 31st, 2021, and January 1st, 2022, for New Year’s Day.

Service requests for our carload customers for these days should be emailed to KCSR Customer Solutions or KCSM Customer Solutions by 10:00 a.m. on December 10th.

Requests received are not a guarantee of service on these days. Once all requests are received, the local operation will attempt to secure resources to perform service on the day requested. If no request is received, it will be understood that no service is needed.

For our Intermodal customers:

In observance of both the Christmas and New Year’s holidays, Kansas City Southern will have the following gate hours at each of our Intermodal facilities.

Although not yet officially confirmed at time of this communication, based on last year’s schedule, we believe the cross-border operation at international gateways will have the following schedule:

Nuevo Laredo, Tamaulipas. – Laredo, Texas:

• Closed from December 24th, 2021 @ 14:00 hours until December 26th, 2021 at 02:00 hours.
• Closed from December 31st, 2021 @ 14:00 hours until January 2, 2022 at 02:00 hours.

Matamoros, Tamaulipas. – Brownsville, Texas:

• Closed from December 24th, 2021 @ 23:59 hours until December 26th, 2021 at 00:01 hours.
• Closed from December 31st, 2021 @ 23:59 hours until January 2, 2022 at 00:01 hours.

No interchanges will be performed at either cross-border location during the closed hours.

Thank you for your understanding as our employees celebrate this holiday with their families. From KCS, we wish you all a happy holiday and prosperous new year.